Returns and Refund Policy

DO U ACCEPT RETURN?

-Candice Dressing provides returns & exchange for all items, except Sale items (eg : special discount item）
-Returns can only made one time per order number.

❤️Term & Conditions

-All Item(s)must be returned in original condition(unwashed, same packaging and with tags)
-Orders placed using discount codes are not applicable for exchange and returns.
-All items must be shipped back to Candice Dressing within 7 working days upon item received.
-All return & exchange shipping cost will be borne by buyer (West Malaysia RM8/ East Malaysia RM19).
-Buyers hold full responsibility until the parcel reach us. 
-We only refund in credit term. No cash refund(s) are allowed.
-Refund would only be done as store credit coupon, strictly no cash refund is allowed.
-Store credit coupon cannot use to pay shipping fees, only can use store credit coupon to buy items.
-All return/exchange request will be processed within 7 working days upon receipt of returned items.
-Return won’t be accept if we do not receive RETURN NOTICE/RETURN FORM from Facebook /Instagram/Whatsapp

❤️What should I do if I received defected / incorrect item?

We apologize if you have received a defected/incorrect item from us. 

Customer must make any claims of defects with attachment clear pictures to show and must be shipped back to Candice Dressing within 7 working days upon item received.

We will do an exchange for the exact same item. Only in the event that the item is Out Of Stock , customer may opt to exchange for another item of the same or higher value (Top-up is required) or a refund. 

All merchandises must be returned in original condition (unwashed and with tags intact).

❤️How do I return unsatisfactory item(s) & Defective Items ? 

Follow step by step

1.Please send message to Candice Gown Boutique’s Facebook/WhatsApp or Instagram for contact our customer service to request return items.
Facebook: Candice Dressing&Gown Boutique


Instagram: candice_gownboutique
WhatsApp:013-7568066

2. Sample of message for RETURN ITEMS

Subject : RETURN FORM
ORDER NUMBER: 
PRODUCT(s) CODE :
REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

3. MUST remark your Facebook Name / Instagram ID Name which you used to contact us to request return items & Invoice Number/ Order ID on a paper/sticky note into your parcel.

Please write on paper & put into your parcel :
EXAMPLE 1 – 12345 / IG:candice_ma
EXAMPLE 2 – 12345 / FB: Candice Ma
EXAMPLE 3-12345/WH:0137568066

Return your items to the address shown below:



Name : Candice Dressing &Gown Boutique 
Address : Unit 3,Block A, Jalan Jaya Putra 1/1,Bandar Jaya Putra,81100 Johor Bahru,Johor.


Contact No. : 013-7568066

*All items must be shipped back within 7 working days upon item received.
*Please note that return parcels may take up to 7 working days to be processed. 

4.Kindly provide TRACKING NUMBER of the return parcel to us.